Terms and Conditions

Edventure Rider Ltd – motorcycle training in Chingford, Hatfield and West Thurrock

Last updated: 4 November 2026

1. About us and these terms

1.1 We are Edventure Rider Ltd (“we”, “us”, “our”). We run motorcycle training at our sites in Chingford, Hatfield and West Thurrock.

1.2 Our details:

• Company number: 13211031
• VAT number: 373 9040 88
• Registered office: 761 London Road, Grays, Essex RM20 3HX
• Training sites: Chingford, 3 Morrison Avenue, London E4 8SN; Hatfield, 1 College Lane, Hatfield AL10 9PJ; West Thurrock, Cowdray Hall, 560 London Road, West Thurrock RM20 3BJ
• Email: info@edventurerider.co.uk
• Phone: 020 8012 7929

1.3 “You” means the person (or people) named on the course confirmation email.

1.4 These terms apply to all our courses. When you book online, you tick a box to confirm you agree to these terms. By ticking the box, confirming your booking or attending a course, you accept them.

1.5 Please read these terms before you book. If anything is unclear, ask us first.

2. Booking and payment

2.1 You must pay the full course price in advance to secure your dates. Until we receive full payment, your dates are not confirmed and we may offer them to someone else.

2.2 You can pay by bank transfer, credit card or debit card. We don’t add a charge for card payments. We cover the transaction costs.

2.3 Our DAS (full licence) course prices include bike hire and the DVSA test fees. If you need a re-test, we will charge you for it.

2.4 For other courses, bike hire is only included if you choose the Hire Bike option, which costs extra.

2.5 We may decline any booking at our discretion.

3. What’s included

3.1 Your course includes:

• CBT and DAS training to DVSA-approved standards
• the trainer-to-trainee ratios set out in sections 7 and 8
• one-to-one tuition if you book individual training, unless we agree otherwise in writing
• bike hire on all DAS courses, and on other courses if you choose the Hire Bike option
• fuel for hire bikes
• the DVSA test fees on DAS courses (re-tests are charged)
• your CBT certificate (DL196) when you complete CBT successfully
• free loan of a helmet, jacket, gloves and waterproofs (sizes S–XL), and a hi-vis vest
• third-party motorcycle insurance while you train with us

3.2 Your course does not include:

• personal accident insurance
• hire of motorcycle boots and trousers (available at all sites for £20 when you book online, or £30 at the branch)
• re-tests, extra training, or your travel and living costs

3.3 Our hire bikes are roadworthy and legal for use in England and Wales. We’ll try to give you the model you prefer, but we can’t guarantee it.

3.4 You can ask for a geared bike. Your instructor may move you to an automatic bike if that is safer.

3.5 If your instructor considers that you ignored their instructions and you damage a hire bike, we may charge you up to £500 towards the damage.

3.6 You are responsible for any fines or penalties you get while riding a hire bike. We will pass these on to you.

4. What to bring and wear

4.1 Your driving licence. Bring your physical UK driving licence to every session. It must:

• be valid and in date
• include provisional motorcycle entitlement
• not be subject to a driving ban

We can’t accept a DVLA check code or an EU licence. If you don’t bring a valid licence, you can’t take part and you won’t get a refund.

4.2 Your eyesight. You must be able to read a number plate from 20 metres. Bring your glasses or contact lenses if you need them.

4.3 What we provide. At all our sites we lend these free of charge (helmets, jackets and gloves in sizes S to XL):

• a helmet that meets British standards
• a motorcycle jacket
• motorcycle gloves
• waterproofs
• a hi-vis vest

4.4 Boots and trousers. You can hire motorcycle boots and trousers at all our sites for £20 when you book online, or £30 at the branch. If you’re not hiring them, wear:

• sturdy boots that cover your ankles. Dr Martens, hiking boots or military-style boots are fine. Trainers and ordinary shoes are not.
• sturdy trousers, such as jeans

4.5 If you’re outside sizes S to XL. You must bring your own helmet (meeting British standards) and your own motorcycle gloves. If our jackets don’t fit you, you must bring your own textile or leather motorcycle jacket, or a heavy denim jacket with layers underneath. If you don’t have suitable kit, the course can’t go ahead and you will lose your course fee.

4.6 Turbans. If you are a Sikh and wear a turban, you don’t have to wear a helmet.

4.7 If you’re not properly dressed and protected, we can’t train you and you won’t get a refund.

5. Using your own motorcycle

5.1 If you train on your own bike, you are responsible for making sure it is legal and roadworthy. Bring proof of insurance and a valid MOT certificate if one is needed.

5.2 Your bike must:

• be taxed and insured
• have tyres with at least 1mm of tread across three-quarters of the tyre, and no cuts, bulges or punctures
• have no cracked alloy wheels
• have enough fuel for the day
• have no aftermarket or loud exhaust
• have working brakes (we will do emergency stops), indicators and both mirrors
• have no suspension or engine leaks
• be roadworthy. A valid MOT on its own does not prove this.

5.3 L plates. Your L plates must be 7 x 7 inches, on the front and back, facing forwards and backwards. They must not face upwards, be stuck on the mudguard, be faded, or have the white part cut out. (In Wales you can use D plates.)

5.4 Bring your valid CBT certificate if you have one and it applies to you.

5.5 If your bike or paperwork doesn’t meet these rules, we can’t train you on it, including on the road. Your fee won’t be refunded and you will need to rebook and pay again.

6. Your safety and responsibilities

6.1 Motorcycling carries a high risk of injury or death. By taking part, you accept the risks that come with learning to ride. This does not affect our responsibility for our own negligence (see section 11).

6.2 You must follow your instructor’s directions at all times.

6.3 You must tell us, before your course, about any medical, physical, mental or other condition that could affect your safety or the safety of others.

6.4 Fitness to ride. We may stop or cancel your training if:

• we suspect you are under the influence of alcohol or drugs
• you are not legally allowed to ride (for example, you fail the eyesight check)
• your instructor decides you are not fit to ride (for example, because of tiredness or prescription medicine). This is at your instructor’s sole discretion.
• you ride unsafely or don’t follow instructions

If this happens, you won’t get a refund.

6.5 Behaviour. Threatening behaviour of any kind (physical, verbal or otherwise) means your course will end immediately. The instructor’s decision is final and you won’t get a refund.

6.6 Arriving late. If you’re late, the session will go ahead for everyone else. We can’t make up the time or refund you.

6.7 English language. Our courses are taught in English. You must be able to understand and communicate in English clearly and safely, as judged by your instructor. If you can’t, your course will end and you will lose your fees with no refund. The instructor’s decision is final. Translators are not allowed.

6.8 Moving up to a bigger bike. We will only let you move up to a larger bike when we are completely satisfied that you can handle it safely. We may restrict you to a 125cc bike. This applies on every course, whatever bike you would like to ride. You won’t get a refund if this happens.

7. The CBT course

7.1 CBT (Compulsory Basic Training) has a maximum of 4 trainees per instructor on site and 2 per instructor on the road.

7.2 How the CBT course works. CBT is not a full day of practice in the car park. It is a structured course in five stages, called Elements A to E, which follow the DVSA syllabus:

• Element A – introduction: what CBT is and how it works, checking your kit and clothing, and an eyesight check
• Element B – practical on-site training: getting to know the bike, its controls and basic checks, and your safety equipment, including taking the bike on and off its stand, wheeling it, and starting and stopping the engine
• Element C – practical on-site riding: riding in the training area, including slow riding, a figure of eight, a U-turn, braking, changing gear, rear observation and an emergency stop
• Element D – practical on-road briefing: getting ready for the road, including the law, being seen, road position, speed, keeping a safe distance and spotting hazards
• Element E – practical on-road riding: riding on the road with your instructor for at least 2 hours, in real traffic, including junctions, roundabouts, traffic lights, crossings, hills and bends

You must complete each element to your instructor’s satisfaction before you move on to the next. If you can’t complete an element safely, your course may finish early. In that case we won’t issue a certificate, you won’t get a refund, and you will need to pay for further training (unless you booked CBT Plus, which covers an extra day; see 7.4).

Finish times vary, depending on the road ride and how you progress.

7.3 We will only issue your CBT certificate (DL196) if you show that you can ride safely and independently on the road. If you can’t yet, you will need to pay for more CBT training, unless you booked CBT Plus.

7.4 CBT Plus. CBT Plus covers an extra day of training if you need it. To use it:

• you must not have had an incident or accident on the road ride
• you must rebook the extra day within 3 days of your original course, or you lose it and must rebook at the full price
• it is at the discretion of your instructor and of us

7.5 After you pass CBT. You can ride a motorcycle up to 125cc and 11kW with L plates (L or D plates in Wales). You must pass your motorcycle theory test and full test within 2 years, or take CBT again.

7.6 If you have a car licence:

• Passed your car test on or after 1 February 2001: you get a full moped licence (up to 50cc, no L plates) if you pass your car test and then complete CBT, or complete CBT and then pass your car test within 2 years. It lasts as long as your car licence.
• Passed your car test before 1 February 2001: you can ride a moped up to 50cc without L plates and without CBT. You need CBT to ride anything larger.

7.7 Riding without a valid CBT certificate can lead to a fine of up to £1,000 and up to 6 penalty points.

7.8 These licence rules are set by DVSA and DVLA and can change. For the latest rules, see GOV.UK.

8. Full licence (DAS) courses and DVSA tests

8.1 DAS training has a maximum of 2 trainees per instructor.

8.2 Only your instructor can decide when you move up to a larger bike. If you can’t reach the required level, or can’t complete CBT on day 1 of your DAS course, your instructor will explain your options. These may need extra training and extra DVSA test fees, which you pay for, subject to instructor availability. You won’t get a refund if you can’t complete CBT or your DAS course.

8.3 No pass guarantee. We can’t guarantee you will pass.

• If you fail Module 1, you can’t take Module 2 on the booked date and you lose the Module 2 test fee.
• After any failed test, you pay for any extra training, the DVSA re-test fees, and your own travel and living costs.

8.4 We pre-book DVSA test dates for DAS courses.

8.5 If DVSA cancels a test. DVSA sometimes cancels tests, even after confirming them in writing (for example, because an examiner is unavailable, industrial action or bad weather). We have no control over this. We will try to rearrange your training around the new test date, but we are not responsible for any inconvenience. We may charge for any extra training you need. You can claim your costs back from DVSA using its own forms.

9. Changes and cancellations by you

9.1 To cancel or change your booking, contact us using the details in section 1.

9.2 How much you get back. Your refund depends on how close your course is when you cancel.

When you cancel	Refund
More than 21 days before your course	Full refund less a 15% handling fee
15 to 21 days before	50% refund
Less than 15 days before	No refund

9.3 No 14-day cancellation period. Our courses are booked for a specific date and we reserve instructors, bikes and test slots for you. Because of this, the 14-day cancellation right under the Consumer Contracts Regulations does not apply to your booking, and the refund table above applies from the moment we confirm your booking.

9.4 Examples.

• Example 1: You book on 1 January for a course on 15 January and cancel on 10 January: less than 15 days, so no refund.
• Example 2: You book on 1 March for a course on 1 May and cancel on 1 April: more than 21 days, so you get a refund less 15%.

9.5 If you cancel with less than 15 days’ notice, we can’t give a refund, because we usually can’t fill your place at such short notice. This includes cancelling because of illness or an accident. We may, at our discretion, offer to move your booking, but we can’t promise this.

9.6 Moving your booking. You can move your booking to new dates if you give us more than 15 days’ notice. There is a 15% handling fee. We can’t usually make changes with less than 15 days’ notice (but see 9.5). You can only move a booking once.

9.7 Leaving during the course. If you can’t continue during your course (for example, because you feel unwell or are injured), you won’t get a refund.

9.8 CBT Plus. If you need your CBT Plus extra day, you must rebook it within 3 days of your original course. Otherwise it is cancelled and you will need to book again at the full price.

9.9 You won’t be able to take part, and won’t get a refund, if you don’t meet the rules on licences, eyesight, clothing or your own bike (sections 4 and 5).

10. Changes and cancellations by us

10.1 We may need to postpone all or part of your course. If so, we will rearrange your course and DVSA test (if you have one) for a time that suits us both.

10.2 If you’re the only person booked. If you are the only person booked onto a course date, we may move your course to another date, or to another of our sites if you agree. If we do this:

• we will tell you as soon as we can
• we will offer you the nearest alternative date
• if none of the alternatives suit you, you can have a full refund
• no handling fee applies
• the move doesn’t count as your one allowed transfer under 9.6

This does not apply to one-to-one courses (such as IMT or individual training) or to DAS courses with pre-booked DVSA tests.

10.3 If we cancel your course with less than 15 days’ notice, we will give you a full refund.

10.4 This does not apply if the cancellation is because DVSA cancels your test or because of an event outside our control (see 10.5). In that case you will need to rebook and pay any costs.

10.5 Events outside our control. We may cancel at short notice because of events outside our control. These include bad weather or road conditions (for example snow, ice, strong wind, moss or water on the Module 1 test area), war, terrorism, natural disasters, civil unrest, fire, official or administrative obstacles, and changes to DVSA schedules.

11. Our liability

11.1 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law.

11.2 Accidents can happen during training and may cause loss, damage, expense, injury or death. We and our instructors are not liable for these unless they are caused by our negligence or by our failure to carry out these terms properly.

11.3 We are not responsible for loss or damage that:

• is caused by you
• is caused by a third party not connected with our course
• is caused by unusual or unforeseeable circumstances that we couldn’t have avoided, even with all due care
• was not foreseeable. Loss is foreseeable if it is obvious it will happen, or if we both knew it might happen when you booked.

11.4 Apart from the cases in 11.1, our total liability to you is limited to the price of your course.

11.5 Nothing in these terms affects your legal rights as a consumer.

12. Complaints

12.1 We want you to have the best possible experience, and we use your feedback to improve. You have the right to make an official complaint. We will handle it professionally and quickly, and respect equality and diversity.

12.2 Please first try to sort out any problem informally with your instructor or the Manager. If that doesn’t resolve it, a Senior Manager will look into it and take it forward.

12.3 Please send formal complaints in writing to our registered office address or email in section 1.

12.4 We will:

• acknowledge your complaint by letter or email
• tell you who is dealing with it
• tell you what action we will take
• tell you when to expect a resolution
• keep you informed

12.5 How we handle it:

• Step 1: we hear both sides. Both sides see all the allegations and evidence.
• Step 2: we record the complaint in our complaints log, which the Manager monitors.
• Step 3: you may be accompanied or represented at any meeting. Staff may be accompanied by the Manager or another representative.
• Step 4: if staff can’t resolve it, it goes to the Manager.
• Step 5: after the investigation, we send you the results in writing.

12.6 Our staff may get internal or external advice. We keep all information confidential. Only the staff involved can see it, and we protect everyone’s identity.

12.7 We can’t accept anonymous complaints.

12.8 We won’t tolerate abuse. If it happens, we may only communicate with you through legal channels, at your own expense.

13. General

13.1 We may ask you to sign these terms and a waiver when you start your course, or you confirm them when you book. Nothing you sign changes section 11.

13.2 Any change to these terms only applies if it is in writing and signed by both of us.

13.3 If a court decides any part of these terms is invalid, the rest still applies.

13.4 These terms are governed by English law, and the courts of England have exclusive jurisdiction.

A final word on safety

These terms protect everyone. Our top priority is the safety of our riders and other road users. Our aim is to help you become a safe, legal, skilled and confident motorcyclist. Thank you for training with us.